Your Optical Prescription is valid for 12-24 months, dependent on your recall.

Optometrists are required by law to provide your prescription after an eye examination. If you would like assistance obtaining a copy, I am more than happy to help - Click here to complete a prescription release authorisation.

Appointments are highly encouraged as we currently do not trade everyday. It also allows me to allocate time dedicate to just you.

Walk-in’s are only available when the store is open for trading (see our socials for weekly trading hours).

Appointments will be prioritised over walk-ins and I will help you as soon as I can.

Yes, you can re-use or supply your own frame. It does attract a $40 reglaze fee (the cost of labour to cut and fit lenses). I also advise that supplying your own frame is at your own risk. I will always assess the frame to ensure it is suitable. However, there is always a risk that the frame may break. I will always help where I can to find a substitute at your own cost. However, due to age or brand I may not be able to assist.

We offer on the spot HICAPS claiming on all of our Prescription Eyewear* and Optical Lenses.

*Please note that due to Health Fund Rules, we cannot claim on Non-Prescription Sunglasses or Frame only purchases. Health Fund rebates can be claimed directly with your health insurer after prescription lenses have been fitted.

When you have made full payment on your Spectacles, they will be ordered as soon as possible. Due to the bespoke nature of Spectacles, your order cannot be cancelled.

We ask that you allow approximately 2 weeks to receive your new spectacles. As we take pride in our work, if our lenses do not pass our Quality Control process it may affect the time frame and you will be notified of any delays.

This is a service that we currently do not offer. But we are more than happy to recommend a few of our favourite Optometrists.

At this stage we are offering frames for our Adult clients, however; if there is any demand for a children's range, please let us know! We LOVE children's eyewear. Our current ranges are more suitable for 16+ years. We are able to fill your child's prescription if you supply a frame.

A 12 month warranty from the date of purchase on frames and lenses against manufacturing faults or defects.
Your frames or lenses will be repaired or replaced, if the manufacturer determines your eyewear to be faulty or defective.

If the same product has been discontinued or is no longer available, then you may be offer an exchange for a similar product of equal value.

If you believe that your product is faulty, please get in contact with us. We encourage that you send us images for an initial digital assessment. hello@spexinthecity.com.au

Please note, that due to the bespoke nature of our products, we do not offer refunds or exchanges due to change of mind.