A 12 month warranty from the date of purchase on frames and lenses against manufacturing faults or defects.
Your frames or lenses will be repaired or replaced, if the manufacturer determines your eyewear to be faulty or defective.

If the same product has been discontinued or is no longer available, then you may be offer an exchange for a similar product of equal value.

If you believe that your product is faulty, please get in contact with us. We encourage that you send us images for an initial digital assessment. hello@spexinthecity.com.au

Please note, that due to the bespoke nature of our products, we do not offer refunds or exchanges due to change of mind.

At this point in time our products are not eligible to be claimed by your Private Health Insurance. We hope to provide this in the future.

When you have made full payment on your Spectacles, they will be ordered as soon as possible. Due to the bespoke nature of Spectacles, your order cannot be cancelled.

We ask that you allow approximately 2 weeks to receive your new spectacles. As we take pride in our work, if our lenses do not pass our Quality Control process it may affect the time frame and you will be notified of any delays.

At this stage we are offering frames for our Adult clients, however; if there is any demand for a children's range, please let us know! We LOVE children's eyewear. Our current ranges are more suitable for 16+ years. We are able to fill your child's prescription if you supply a frame.

This is a service that we currently do not offer. But we are more than happy to recommend a few of our favourite Optometrists.